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PWSS Policies and Procedures

This policy sets out the PWSS’s approach to providing Administrative Access to personal information.
Impartiality is a critical element of a fair complaints handling process. Impartiality requires that the case coordinator or reviewer comes to the complaint with an open mind and without any pre-existing ideas about the outcome.
People who access the Parliamentary Workplace Support Service (PWSS) can request the correction of their personal information held by the PWSS if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
Your feedback is highly valued by the Parliamentary Workplace Support Service (PWSS).
The PWSS can help resolve workplace issues and provide support for any person who works or volunteers now, or did in the past, in a Commonwealth Parliamentary workplace (CPW).
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This is the privacy policy of the Parliamentary Workplace Support Service (PWSS). The PWSS is an independent Commonwealth statutory entity. PWSS employees are Australian Public Service (APS) employees, bound by the APS Code of Conduct.
I, Michelle Wicks, Acting Chief Executive Officer of the Parliamentary Workplace Support Service (the Agency), have established these procedures in accordance with section 15(3) of the Public Service Act 1999 (The Act).
Declaration pursuant to s 59 of the Public Interest Disclosure Act 2013
The Parliamentary Workplace Support Service (PWSS) is an independent and confidential service that is focused on strengthening the culture and practice in Commonwealth parliamentary workplaces.
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The Parliamentary Workplace Support Service (PWSS) is an independent and confidential service for everyone who works or volunteers in a Commonwealth Parliamentary workplace (CPW).
This policy sets out the way the Parliamentary Workplace Support Service (PWSS) will manage certain types of complaints and behaviours – particularly complaints that are considered vexatious or frivolous, and unreasonable client conduct.